Effective Date: August 3, 2026
Last Updated: August 3, 2026
These Terms and Conditions govern your use of the website operated by Integrated Behavioral Healthcare Services, PA, also known as IBHS Counseling (“IBHS Counseling,” “we,” “us,” or “our”), including any forms, appointment-request features, text-messaging services, and other services made available through this website.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.
The information provided on this website is for general informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare provider.
Using this website, submitting an online form, or communicating with IBHS Counseling electronically does not automatically establish a provider-patient relationship. A provider-patient relationship is established only after IBHS Counseling accepts you as a patient and completes the appropriate intake and consent process.
Do not disregard professional medical advice or delay seeking care because of information found on this website.
This website, its contact forms, email addresses, and text-messaging services are not monitored as emergency-response systems.
If you are experiencing a medical or life-threatening emergency, call 911 or go to the nearest emergency department.
If you or someone you know is experiencing a mental-health crisis in the United States, call or text 988 to reach the Suicide & Crisis Lifeline.
Do not use a website form, email, voicemail, or text message to communicate urgent or emergency information.
You agree to use this website only for lawful purposes. You may not:
We may restrict or terminate access to the website when we reasonably believe it is being misused.
Submitting an appointment-request form does not guarantee an appointment or confirm that IBHS Counseling has accepted you as a patient.
Appointments are confirmed only after a representative of IBHS Counseling contacts you and verifies availability, eligibility, and any required information.
Please do not include highly sensitive medical, mental-health, financial, or identifying information in a general website contact form unless the form specifically indicates that it is intended and secured for that purpose.
Patients are responsible for attending scheduled appointments or providing the notice required under the applicable cancellation policy.
Cancellation charges, missed-appointment fees, insurance obligations, copayments, deductibles, and other patient financial responsibilities will be handled according to the policies disclosed to the patient during registration or intake.
If there is a conflict between this page and a signed patient agreement, financial policy, telehealth consent, or other clinical document, the terms of the signed document will control.
Telehealth services may be available to eligible patients based on provider availability, the patient’s physical location, licensing requirements, clinical appropriateness, and applicable law.
Patients receiving telehealth services may be required to complete additional consent forms and verify their identity and physical location at the time of service.
The availability of telehealth information on this website does not guarantee that telehealth services are available to every person or in every location.
Text messages are sent under the brand name IBHS Counseling, operated by Integrated Behavioral Healthcare Services, PA.
When you provide your consent, IBHS Counseling may send text messages concerning:
Sensitive clinical details should not be communicated by standard text message. Text messaging is not intended for emergencies, crisis communications, or detailed discussions about diagnosis or treatment.
You may opt in by entering your mobile telephone number on an IBHS Counseling website form and selecting the separate SMS consent checkbox.
The SMS consent checkbox is optional and is not selected in advance. Consent to receive text messages is not a condition of receiving treatment, purchasing services, or scheduling an appointment.
By opting in, you confirm that:
Message frequency varies depending on your appointments, scheduling activity, and account-related needs. Recurring messages may be sent.
Message and data rates may apply according to the terms of your mobile telephone plan. IBHS Counseling does not charge a separate fee for receiving its text messages.
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to the availability and operation of your wireless service and is not guaranteed.
You may withdraw your consent at any time by replying STOP to an IBHS Counseling text message.
We will also recognize other reasonable requests that clearly communicate your desire to stop receiving text messages, including QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.
You may also request to opt out by contacting our office or submitting the SMS opt-out form on our website. After opting out, you may receive one final message confirming that your request was processed.
We will process opt-out requests as soon as reasonably practicable and within the period required by applicable law.
After opting out, you may be able to resubscribe by completing the website opt-in form again or by replying START where supported.
Reply HELP for assistance or contact IBHS Counseling at:
Telephone: (910) 438-0947
Email: info@ibhscounseling.com
Mobile telephone numbers, SMS consent records, and opt-in or opt-out information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide limited information to telecommunications carriers, messaging-platform providers, and other service providers as necessary to deliver messages, operate the messaging program, maintain security, or comply with legal obligations. These providers may use the information only to perform services on our behalf or as otherwise permitted by law.
Your consent to receive SMS messages is not transferred to unrelated third parties.
When you submit a website form or contact us electronically, you consent to receiving responses through the contact information you provide.
Standard email and text messaging may not always be secure. Do not send highly sensitive medical or financial information through an unsecured communication method. Contact our office if you need an approved method for transmitting sensitive information.
Your use of this website is also subject to our Privacy Policy.
Patient health information may also be governed by our HIPAA Notice of Privacy Practices and applicable federal and state privacy laws. These Terms and Conditions do not replace the Notice of Privacy Practices or any patient consent or authorization form.
We make reasonable efforts to keep the information on this website accurate and current. However, healthcare services, provider availability, office hours, locations, insurance participation, fees, and other information may change without notice.
You should contact our office to confirm information that may affect your care, appointment, insurance coverage, or financial responsibility.
This website may contain links to websites or services operated by third parties. These links are provided for convenience and do not necessarily represent our endorsement of the third party.
We do not control and are not responsible for the content, security, availability, or privacy practices of third-party websites. Your use of those services is governed by their respective terms and privacy policies.
Unless otherwise stated, the text, graphics, logos, design elements, and other original content appearing on this website are owned by or licensed to Integrated Behavioral Healthcare Services, PA and are protected by applicable intellectual-property laws.
You may view and print website content for your personal, noncommercial use. You may not reproduce, publish, sell, modify, distribute, or commercially exploit website content without prior written permission.
We may modify, suspend, restrict, or discontinue any part of the website without notice. We do not guarantee that the website or any electronic communication feature will always be available, uninterrupted, secure, or free from errors.
To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
Nothing in this section limits any rights or obligations that cannot legally be limited, including obligations relating to the professional standard of care applicable to services provided within an established provider-patient relationship.
To the fullest extent permitted by applicable law, IBHS Counseling and its owners, officers, providers, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of, or inability to use, this website.
This limitation does not exclude liability that cannot legally be excluded and does not alter any rights a patient may have concerning professional healthcare services.
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of this website, violation of these Terms and Conditions, or infringement of another person’s rights.
These Terms and Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Nothing in these terms prevents either party from exercising rights or remedies available under applicable federal or state law.
If any provision of these Terms and Conditions is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
We may update these Terms and Conditions periodically. Changes will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.
Questions about these Terms and Conditions may be directed to:
Integrated Behavioral Healthcare Services, PA
IBHS Counseling
2577 Ravenhill Drive
Fayetteville, NC 28303-5451
Telephone: (910) 438-0947
Email: info@ibhscounseling.com
If you are experiencing a life-threatening emergency, call 911. For crisis support in the United States, call or text 988.